{"id":10395,"date":"2022-07-15T18:43:37","date_gmt":"2022-07-15T16:43:37","guid":{"rendered":"https:\/\/mobire.ee\/?p=10395"},"modified":"2022-07-22T09:44:52","modified_gmt":"2022-07-22T07:44:52","slug":"the-net-promoter-score-of-the-clients-of-mobire-is-the-highest-in-the-sector","status":"publish","type":"post","link":"https:\/\/mobire.ee\/en\/mobire-news\/the-net-promoter-score-of-the-clients-of-mobire-is-the-highest-in-the-sector\/","title":{"rendered":"The Net Promoter Score of the clients of Mobire is the highest in the sector"},"content":{"rendered":"\n

The Net Promoter Score of the clients of Mobire recently reached new heights \u2013 as many as 89% of Mobire\u2019s clients would recommend the service to their friends or acquaintances. What is the Net Promoter Score and how is it calculated?<\/strong><\/strong><\/p>\n\n\n\n

A company\u2019s success undoubtedly lies in knowing its clients and providing a product or service that meets their needs. The Net Promoter Score (NPS) is a reliable, globally used method to measure customer satisfaction. To determine the NPS, clients are asked to respond to two simple questions: to assess their willingness to recommend the company on a ten-point scale and then justify their response.<\/p>\n\n\n\n

The logic of calculating the NPS is simple: clients who reply with a 9\u201310 are considered to certainly recommend the company and those who reply with a 0\u20136 are considered to not recommend it. Those who reply with a 7\u20138 are considered \u2018neutral\u2019. When calculating the NPS, the difference between respondents recommending the company and those not recommending it is measured in percentages (neutral responses are not taken into consideration), so the NPS can vary from \u2013100% to 100%. If the NPS is 0%, it essentially means there is an equal amount of positive and negative responses. Anything above 0% is considered a good result, while anything above 50% is considered an excellent result.<\/p>\n\n\n\n

Recently, the NPS of Mobire reached a record high \u2013 as many as 89%<\/strong> of clients would recommend the service to others (the average NPS of car sellers is 43%). This is the highest result in the sector and any company would be proud of it. To compare, here are the average results of other sectors in 2021 based on the Retently survey<\/a>:<\/p>\n\n\n\n