Frequently asked questions

If your question is not answered below,
please contact us by phone (Mon-Fri 9-17) or send an e-mail to:

What is full-service rental?
Full-service rental is a convenient alternative for leasing where depending of the service plan vehicle related services are included in the fixed monthly payment for the entire rental period. With full-service rental it is easy to prevent unexpected costs and save your valuable time.
Depending on customers needs it is possibleto choose between two different service plans which include either 8 or 13 vehicle related services. Standard service plan includes: ● vehicle rental payment, ● 24/7 service center, ● motor TPL Insurance, ● comprehensive motor Insurance, ● handling of insured events, ● invoice administration, ● replacement car for any situation, ● fuel card. Premium service plan includes: ● vehicle rental payment, ● 24/7 service center, ● motor TPL Insurance, ● comprehensive motor Insurance, ● handling of insured events, ● invoice administration, ● replacement car for any situation, ● fuel card, ● regular car maintenence, ● replacement parts, ● technical inspection, ● tires for the entire rental period, ● tires change and storage ● 0EUR deductible in case of loss event. Premium service plan is perfect solution for customers who want to prevent unexpected costs and have all car related services in one fixed monthly payment.
All private persons in the age between 23 to 75 years who are Estonian citizens or have valid residence permit and valid driving license can apply for full-service rental. All functioning businesses who don’t have valid debts can apply for full-service rental.
Business clients need to submit company name and registration code and private persons need to submit name of the renter and personal identification number.
We offer full service rent for all brand new and low-mileage vehicles available in Estonia.
Yes, all fill-service rental vehicles in the web selection are brand new.
Yes, our customers may terminate the rental agreement earlier by notifying us in writing and paying a termination fee (generally one to five times the monthly rental charge).
Initial rental payment is a sum that is paid before the vehicle is handed over to the customer. Opting for a rental agreement with an initial rental payment results in a lower monthly charge. For most of our rental vehicle range we also offer 0€ initial payment option.
Yes, our customers may swap out the rental car during the rental period by notifying us in writing.
After the rental period customer can return the car and take new car to full-service rental.
After the rental period customer may purchase the vehicle with the agreed price.
No, insurance (both third-party liability and comprehensive motor insurance) is always included in our rental agreement and customer does not need to buy any insurance separately.
In case of accident or insurance case please call our 24/7 service centre at 13500 where we provide assistance. If anyone is injured in the accident, please immediately call the police and an ambulance by dialing the number 112.
Yes. We will proovide autohrization for them.
No, our full-service cars are without commercial stickers.
Yes, you can put your company’s commercial sticker on the rental car if it is agreed beforehand with the service provider.
Yes you can if it is agreed with the service provider beforehand. We advise to mention these requirements already when making a query for full-service rental car.
In case the agreed mileage is exceeded the additional fee of 0,18EUR per exceeded kilometer will apply. Due to that we advise our customer to predict their mileage as exactly as possible.