Service descriptions - Mobire

Service descriptions

  • Car rental payment – Mobire rents the vehicle to the Client in accordance with the conditions set out in the agreement.
  • TPL insurance– Motor TPL insurance for the entire rental period.
  • Casco insurance or indemnification of damage by the lessor – The vehicle is covered with a valid casco insurance policy or the lessor will indemnify any damage caused to the vehicle in accordance with the procedure for restoration following the claim event.
  • 24h service centre – Mobire ensures round-the-clock operative assistance to the Client regarding any vehicle related questions (by calling the short number 13500).
  • Administration of invoices / use of Mobire’s discounts – The Client can buy goods and services with Mobire’s partners with discounted rates and payment deadlines. The Client receives an aggregate invoice for the purchased items at the end of the month.
  • Handling of insurance cases – Mobire is required to represent the Client in any activities related to insurance cases (except in court), including with companies performing claims and also organises supervisory about the quality of vehicle repair.
  • Technical inspection – Mobire informs Client about upcoming inspection and organises and pays for national technical inspection.
  • Regular maintenance`s – Mobire’s full service monthly rent payments include the costs of regular maintenance of new vehicles in accordance with the manufacturer’s maintenance programme and the mileage limitation specified in the contract. PS! Selected service does not contain consumables
  • Consumables – Replacement and/or addition of consumables with a maintenance partner approved by Mobire due to normal wear and tear during the rental period: bulbs, wipers (one set per year), liquids and oils, brake pads and discs, steering wheel rods and rod ends, bushes, cabin air filter and small accessories. PS! Service can be selected to a car with a valid warranty.
  • First set of winter tyres together with the first tyre change – Mobire ensures a set of good-quality winter tyres, organises and pays for the cost of the first change of tyres.
  • Winter and summer tyres for the entire rental period – Mobire makes sure the Client has proper tyres for the entire rental period in compliance with normal wear and tear and planned mileage.
  • Additional set of summer or winter tyres – Mobire provides the Client with the proper summer or winter tyres in the agreed quantity.
  • Change and storage of tyres for the entire period – Mobire will organise seasonal tyre changes twice a year and ensures year-round tyre storage throughout the rental period.
  • Fuel card – Mobire will grant the Client use of a fuel credit card, that applies Mobire’s discounted rates, and the Client can pay for refueling based on the aggregate invoice together with monthly rent payments.
  • Car wash card – Mobire will grant the Client use of a car wash card that applies Mobire’s discounted rates, and the Client can pay for car washes based on the aggregate invoice together with monthly rent payments.
  • Replacement car – Mobire ensures that the Client receives a replacement car no later than by the following business day in accordance with the contract provisions. Replacement car selection is possible in Tallinn, Tartu and Pärnu.
  • Door-to-door service – Mobire representative will do a door-to-door service to Client`s car to do neccesary services. For example maintenance, tyre change or car-repair regarding insurance case. Mobire representative will pick up and bring the car for Client to do neccesary services. For example maitnenance, tyre change or car-repair regarding insurance case.
  • GPS surveillance + driving journal – Mobire installs GPS device for the car and grants access to the system for the Client to have an overview of Client`s car/car`s (location and history of operations regarding the car).
  • Car park audit  – Mobire will do a full car park audit for the Client with neccessary details (condition of car`s, info about mileage, maintenances and etc).
  • Additional warranty – When factory warranty ends, Mobire will grant additional warranty for Client`s car according to the agreed terms.