Terms & conditions of extended warranty

Effective as of 15 October 2024

These general terms and conditions (hereinafter: the Terms) of the extended warranty of the Lessor (hereinafter: the Warranty) are an integral part of the Vehicle Rental Agreement made between the Lessor and the Lessee, where terms with a capital initial are used in the Terms in the meaning given to them in the Rental Agreement, unless the contrary clearly arises from the Terms. The objective of the Terms is the scope and conditions of the Warranty provided by the Lessor to the Lessee in respect of the Vehicle that is the object of the Rental Agreement.

1. Warranty provider and warranty recipient

1.1. The Lessor is the Warranty provider.

1.2. The Warranty will be provided in respect of the Vehicle that is the object of a specific Rental Agreement, the validity of the Warranty depends on the validity of the Rental Agreement, and upon the expiry of the Rental Agreement on any grounds whatsoever the Warranty will also expire automatically without any additional expressions of intent.

2. Vehicle

2.1. The Warranty will be provided to the Vehicle that is the object of the Rental Agreement in the integrity provided by the manufacturer.

3. Warranty event

3.1. A Warranty event refers to an unexpected and unforeseeable technical fault of the Vehicle caused by a production defect that becomes evident during the ordinary and prudent use of the Vehicle.

3.2. In the case of a Warranty event, the Lessee will under no circumstances have the right to monetary compensation, but the faults covered by the Warranty are subject to elimination according to the procedure specified in the Terms by the repair workshop or service provider appointed by the Lessor at its own discretion.

4. Exclusions

Irrespective of the other provisions of these Terms, the Lessor’s liability for any faults or defects in the Vehicle under the Warranty is excluded if one or several of the following circumstances are present, or if the Lessee incurs expenses during the term of the Warranty under the following circumstances:

4.1. A fault or defect in respect of which liability under warranty is excluded in the warranty terms established by the manufacturer of the Vehicle.

4.2. The kilometrage agreed for the Vehicle in the Rental Agreement has been exceeded when the warranty event becomes evident.

4.3. The damage related to a specific fault or defect, including the possible expenses related to its correction, are subject to compensation on any other legal basis, including but not limited to the insurance contract entered into in respect of the Vehicle.

4.4. The routine maintenance, tuning, adjustment, greasing, addition of oils and liquids and cleaning of the Vehicle.

4.5. Maintenance accessories and/or other rapidly- wearing parts: brake and clutch friction pads, drive belts, tensioners, fuses, filament lamps/bulbs, spark plugs, windscreen wiper blades, filters, batteries (including high-voltage battery), tyres, fasteners, etc.

4.6. Failure to perform or delay in performing the routine maintenance specified in the maintenance programme of the manufacturer of the Vehicle.

4.7. Overload, incorrect maintenance and/or repair.

4.8. Changing the Vehicle’s structure or electrical wiring diagram (incl. tuning).

4.9. Negligent or incorrect use of the Vehicle, including possible faults and defects caused by crashes or accidents.

4.10. The Vehicle has been used outside ordinary street traffic, including participation in races or training.

4.11. The Vehicle has been used for the provision of taxi or any other transport services.

4.12. Faults or defects caused by the use of non-original spare parts or equivalent spare parts upon the performance of maintenance or repair work of the Vehicle.

4.13. Use of fuel or lubricants not prescribed for the use of the Vehicle.

4.14. Faults and defects caused by use of the Vehicle in extreme conditions, including for driving outside the territory open for ordinary traffic.

4.15. Very weak and low noise or vibration that does not significantly impair the quality and functioning of the Vehicle.

4.16. Small leakage of oil from gaskets if this does not result in a significant and critical decrease in the oil level.

4.17. Damage to the body, paintwork, chromed parts, windows and external and internal finishing elements.

4.18. External damage caused by stones, gravel, road salt, etc. and corrosion, perforation, freezing.

4.19. Repairs, maintenance, installation, disassembly and transport carried out by third parties or unauthorised companies.

4.20. Fault or defect caused by long-term harmful factors: wear and tear, mould, wastewater, decay, corrosion, accumulation of water or steam condensation, moisture, dust, smoke, soot, noise, light.

5. Release of warranty provider from obligation to perform agreement

In addition to the provisions of Chapter 4 of the Terms, the Lessor shall be released from the performance of any obligations arising from the Warranty unconditionally and in full if:

5.1. The Lessee has intentionally or due to gross negligence breached any of the obligations provided for in the Rental Agreement or the Terms and this breach has a causal link to the arrival of the warranty event or prevents the identification of the cause of the warranty event, including inspection of the existence of the exclusions set forth in Chapter 4 of the Terms.

5.2. The Lessee has submitted false information about the circumstances or extent of the warranty event.

5.3. The warranty event has occurred due to the intent or gross negligence of the Hirer, the user specified in the Rental Agreement or the person to whom they have transferred the right to use of the.

5.4. The Lessee fails to comply with the following requirements: during the term of the Rental Agreement, exceeding the deadline for submission of a claim or any other expression of intent set forth in the Rental Agreement, failure to submit the documents considered reasonably necessary for the Lessor to process the warranty event or if the circumstances of the warranty event cannot be identified or they have not been recorded in the manner that allows the Lessor to identify them.

5.5. The damage caused by the warranty event has been compensated by a third party.

6. Warranty period and territory

The Warranty Period is the term of validity of the Warranty of the Vehicle set out in the Rental Agreement. The Warranty is only valid in respect of the warranty events which have occurred in respect of the Vehicle during the Rental Period.

The Warranty will expire:

6.1. On the expiry date of the Warranty Period specified in the Rental Agreement or upon the expiry of the Rental Agreement, whichever condition arrives earlier.

6.2. When the kilometrage of the Vehicle agreed in the Rental Agreement is exceeded.

6.3. Upon the expiry of the Rental Agreement on any grounds.

6.4. The Warranty is only valid in the Territory of Use specified in the Rental Agreement, Lessor has obligations arising from the Warranty only in respect of the warranty events that have occurred in the Territory of Use.

7. Rights and obligations of lessee

In addition to the provisions of the Rental Agreement, the Lessee is required to:

7.1. Operate the Vehicle in accordance with the manufacturer’s instructions and/or restrictions and in accordance with the terms and conditions of the Rental Agreement and the Terms.

7.2. Inform the Lessor in a format that can be reproduced in writing and without undue delay of an increase in the probability of the risk of a warranty event.

In the event of a warranty event, the Lessee is required to:

7.3. Immediately contact the Lessor’s customer service (by client service telephone number or e-mail).

7.4. Inform the Lessor of a warranty event as soon as possible, but no later than within one (1) working day of becoming aware of the warranty event. If the exact time of a warranty event cannot be determined, the time when the Lessee should have reasonably become aware of the event will be deemed to be the time.

7.5. Assist the Lessor in identifying the circumstances of the warranty event and the collecting relevant evidence.

7.6. Submit to the Lessor all the information that the Lessee has in order to identify the circumstances related to the warranty event, including all the documents about the causes of the warranty event and the extent of the damage.